Frequently Asked Questions

Our timeline is as follows:

Once an order is placed you will need to submit Print Ready Artwork or proceed with a Design Service.

Once we receive both (an order + artwork), a member of our Design Team will reach out to you via email within 24-48 hours with proofs for you to review/approve. *Should you move forward with a Design Service, we ask for 5-7 Business Days to complete your artwork

Orders approved before 12pm(PST) on any Business Day will be queued for Production the following Business Day.

No items will begin production until all proofs have been approved.

Your order will be scheduled to ship on the last day of production. Tracking Information will be sent via email for you to track the shipment.

**Shipping Time is about 1-5 Business Days depending on where it is being shipped**

It is important to note that we are closed for weekends and some holidays. No orders will move through any process during these days!

Yes! We offer Expedited Services for several processes in the timeline, including - Proofing Process, Production, and Shipping.

If you need assistance creating the best timeline to assist in meeting a Delivery Date, please reach out to our team (sales@fantasticdisplays.com) and we can provide you with the best options at the best rate available!

While not common, yes, delays can occur.

Unfortunately, sometimes we may encounter a production delay for your order. In this case we will reach out and notify you of the delay immediately. Our team will still do our best to ensure that we are meeting your in-hand date should the delay occur during the production process.

Some orders may experience a Shipping Delay. Please keep in mind that since we are not personally delivering your order to you, once in the hands of our shipping carriers we are unable to control any unforeseen delays.

We highly recommend to keep a close eye on your order once tracking information is received. Our team is not responsible for any delays that may occur during shipping including but not limited to weather delays, operation delays, train derailments, and packages not able to be delivered (resulting in a return to sender).

If you encounter any issues with your order, please contact our team at service@fantasticdisplays.com within 5 days of delivery.

Please include images and videos of the issues you are experiencing to help our team further investigate the issue.

We offer a several different methods of payment!

On our website, you can complete a purchase via Credit Card, PayPal, Venmo, Google Pay, and Amazon Pay like any other online store.

However, we also offer ACH Transfer, Wire Transfer, and Mailed Check as other options for payment. If you are looking to complete payment using one of these other methods, please reach out to our sales email (sales@fantasticdisplays.com) for a member of our team to further assist you!

Yes! We offer Print Only options for all of our products! You can find them here. If you are having issues still locating the Print Only product, please feel free to reach out to our team at sales@fantasticdisplays.com for further assistance.

On our website, you can complete a purchase via Credit Card, PayPal, Venmo, Google Pay, and Amazon Pay like any other online store.

Please Note: our Print Only items are custom fitted for our hardware. Should you be looking to purchase a print without having previously purchased hardware from us for the same item we cannot guarantee that the print will fit any other hardware. Refunds and exchanges will not be offered for print only items that do not fit hardware purchased from an outside source.